Return and Refund Policy

BISSELL CrossWave's return policy is simple and convenient:

  • If you’re not completely satisfied with your purchase, return your item(s) in its original packaging with all accessories, manuals, and parts, for a refund
  • You have 60 days from the delivery date of your original purchase to make a return

Return Instructions:

  • This return policy is for merchandise purchased directly from BISSELL Canada Corporation only and does not override any retail establishments return policy
  • For safety reasons, do NOT return any cleaning formulas; they will still be refunded
  • Please contact us to receive a prepaid mailing label and mail your machine to:

NFI Canada Distribution Company
25 Cottrelle Boulevard, Unit 3
Brampton, ON L6S 0C3


Refund Information:

  • Once we receive the merchandise, it will be inspected to ensure it meets quality standards
  • BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused
  • Your refund will be issued in the format based on the original purchase once the return has been processed at our facility
  • It can take up to 3 weeks for your refund to be processed
  • If you are outside of the 60-day window for returns, please refer to the warranty policy in your user's guide