Please try the following suggestions to correct the issue:
- Check to make sure both the power switch and the SmartTemp switch are set to the ON position. (The power switch MUST be ON in order for the heating element to activate).
- The heater will increase the water temperature by 25°F. You will want to start with hot tap water in the bladder(Not boiling or microwaved).
- Allow heater to warm up for about 2 minutes. Note: The upholstery hose does not spray heated water.
If the machine is still not functioning properly, please contact your local BISSELL Authorized Service Center for additional assistance. To locate your nearest BISSELL Authorized Service Center, go to the BISSELL Homepage at: canada.bissell.com. Select the "Customer Service" tab at the top of the page and then select "Service Centers" from the drop down menu. Enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-263-2535 and choosing option #1.