FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Why doesn't my machine hold a charge? Answer: - After the charger has been plugged in the outlet for 30 minutes, feel the sides to see if the charger is warm. If it does not feel warm, a new charger may be needed. - Make sure the unit has been charged for 12 hours prior to using. If you continue to experience no power, please call Consumer Services at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you. Related Questions How do you remove the separator grill? My Steam Mop™ Select is hot to touch. What should I do? How do I insert the dirt cup on the Steam&Sweep? The brush on my Steam&Sweep is not turning. What should I check?