FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Lift-Off 2-in-1 Stick Vac, Model 1189 Series has no power. What do I check? Answer: Is the battery fully charged? If no... Make sure the unit is in the “OFF” position before charging. Plug unit into wall outlet. The red indicator light will illuminate & remain on when plugged in. Charge the unit completely for 16 hours prior to first use. When the unit is fully charged the indicator light will change from red to green. When the unit if fully discharged, approximately 6 hours of charging is required for the battery to regain full capacity. The unit will run up to 21 minutes once fully charged. PLEASE NOTE: The adapter may become warm during charging- this is normal. If the machine does run, but not for the full 21 minutes, a new battery pack may be needed. Please contact BISSELL Consumer Care to place an order at 1-800-263-2535 Monday – Friday 8:00 am – 10:00 pm EST, Saturday 9:00 am – 8:00 pm EST, Sunday 10:00 am – 7:00 pm EST. Is the power cord plugged firmly in the outlet? If yes, the power cord is firmly plugged in... Check for a blown household fuse or breaker. Check to see if charger is warm If the charger is warm, please contact BISSELL Consumer Care at 1-800-263-2535 Monday – Friday 8:00 am – 10:00 pm EST, Saturday 9:00 am – 8:00 pm EST, Sunday 10:00 am – 7:00 pm EST. If the charger is Not warm, the charger will need to be replaced. Click here to place an order: http://www.bissell.com/parts/?sc=part&partid=30536&cid=ccsocial If no, the power cord is not firmly plugged in... Plug cord firmly into outlet. If still no power, and the battery pack has already been replaced please contact BISSELL Consumer Care at 1-800-263-2535 Monday – Friday 8:00 am – 10:00 pm EST, Saturday 9:00 am – 8:00 pm EST, Sunday 10:00 am – 7:00 pm EST.