Let's start by figuring out where your carpet cleaner
has suction. Check for suction in the hose and at the floor. If
you have suction at just one of them, you can scroll down to find some
troubleshooting steps for your situation. If you don't have any
suction at all, start below:
First, check if the pod connected to the base. If the pod is
connected to the base, disconnect the pod from the base to use the
- If you’re trying to use the machine in upright mode, check to
make sure the pod is securely placed on the base and attached
completely. Try reattaching the pod. You’ll need to push down
firmly on both sides so each side clicks in. A good way to test if
your pod is attached is by picking up the whole machine using the
2. Check the nozzles for debris build up:
a. Just to be safe, unplug the unit and remove the
pod from base.
b. If the top and bottom nozzles are clogged, follow
- The top nozzle will now lift off and can be rinsed off with water.
The floor nozzle can also be removed from end caps notches and rinsed
with water to be cleaned.
- Once cleaned, both can be replaced back on the unit. Here’s how:
- Insert the bottom nozzle so that the bottom slots align in
their proper holes and rotate the nozzle
- The top nozzle should be inserted into the unit so that the
notches insert down in the bottom nozzle before it can be rotated
upward and secured with screws.
- The top nozzle should be flush to the bottom nozzle so that
when your finger is rubbed along the seam there are no
Remove the pod and check the floor nozzle. Are there any cracks
(large or small) in the floor nozzle? If so, you’ll need to order
a new floor nozzle. You can order one here: