The 1860 Series Steam 'n Clean and Series 1865 Steam 'n Clean II, were introduced by BISSELL in 1998 and sold through March of 2004. The last in this series of machines was sold out in March of 2004. Neither of these machines is currently being made by BISSELL. There are a limited number of replacement parts available for these machines. Available replacement parts can be ordered from BISSELL online at http://www.canada.bissell.com or by calling Consumer Services at 1-800-263-2535, Monday through Friday from 8 a.m. to 10 p.m. ET or Saturdays from 9 a.m. to 8 p.m. ET.