FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Why does dust blow out from the lower hose, when I am using the cleaning tools? Answer: Check for clogs at the lower hose. Remove the screw form the left side of the lower hose on the back of the unit and straighten this section of hose by pulling it down or lay the unit out flat. Look through the hose for any debris. Push a broomstick through the lower hose to unclog. Thoroughly vacuum the area where the machines is sitting, as the brush will continue to rotate. With the brush rotating it is suctioning the debris from your carpet.