- Thoroughly vacuum the area where the machine is sitting, as the brush will continue to rotate. Brush rotation will cause debris to move up through the hose.
- Make sure the height adjustment is on the highest setting.
If you continue to have difficulty, please contact Consumer Services at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.