FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Why does the brushroll on my SmartClean® Robotic Vacuum fall out? Answer: Use the following steps if the center brush roll on your SmartClean® Robotic Vacuum is loose or falls out: Turn your machine over and remove the brush roll cover by lightly prying the thin edge towards the front of the vacuum to expose the brush. Remove the brush roll by pinching the brush roll end nearest the white cap and shifting it the opposite way. Inspect the gold metal gasket and white end cap. The gold gasket should not be recessed/stuck. If it is, probe the gasket with a ballpoint pen to try and get it to spring back. This should resolve your issue. If it will not spring back, contact us. Reattach the brush roll and brush roll cover. Be sure to maintain the brush regularly by cleaning any string, hair, or other debris from it.