The model and serial number can be found by taking the entire pod off the machine and looking at the bottom. The label will be there. It is not below the dirt cup, but below the entire pod. See pictures below on how to find the model and serial number:
1. Push Lift Off Button and LIft off the entire pod from the base of the machine.
2. Pod off the machine.
3. Look at bottom of the entire pod. You will see the white sticker which includes the model and serial number.