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Why is my Big Green Deep Cleaning Machine® leaking from the bottom?

Answer:

Leaking from the bottom:

1. First, make sure the trigger isn’t sticking.

2. Remove both tanks and make sure the bottom tank doesn’t leak when it’s removed. If it does leak, you’ll need to replace the cap on the clean tank. You can order one here: http://canada.bissell.com/cap-and-insert-for-water-tank-2036675?productid=86T3

 

3. If that doesn’t work, please call us at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!

Leaking from the flow indicator:

If the cleaner leaks from the black and white flow indicator on the top of the machine, we’d like to assist you personally. Please call us at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!

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