FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Who do I call for installation questions or concerns for my Febreze® filter or bag? Answer: BISSELL’s consumer service representatives are available to help answer all of your questions. Please contact us by email http://www.bissell.com/email-us/or call consumer services at 1-800-263-2535, Mon-Fri: 8am to 10pm ET, Sat: 9am to 8pm ET, Sun: 10am to 7pm ET. Related Questions Why isn't there any suction with my Pet Grooming Tool? What is the scent used in Febreze® filters and bags? Which bags do I use for my Vacuum Model 35109 or 35102? Do I need to do anything to “activate” the Febreze® freshness before installing the Febreze® filter or bag in my BISSELL vacuum?