If your machine is not operating, please check the following: - Make sure the battery has been properly charged and is installed correctly. This needs to snap into place. - Check the receiving prongs inside the base of the CatchAll where the battery sits. If any of the prongs are pushed in or bent, they will not make a good connection with the battery and the machine will not work. - If the prongs are intact and the battery is fully charged and snapped in place, plug the charger in for a half hour and then check the adaptor piece that plugs into the wall for warmth. If the adaptor piece is cold, the charger will need to be replaced. If the adaptor piece is warm, the problem is the battery and the battery will need to be replaced. If you need to order parts or would like to talk with a representative, please call BISSELL Consumer Services at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET.