FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The carpet feels stiff and stands up after cleaning. What do I do? Answer: If the carpet still feels stiff after using the BISSELL machine and BISSELL shampoo, it is most likely you still have the BISSELL shampoo in the carpet fibers. Please do not apply anything additional to the carpet fibers. Perform a final Water Only rinse over the affected area. After the final water rinse dries, please feel the area. Without the additional shampoo in the carpet fibers, your carpet should not feel stiff any longer. If this suggestion does not correct the problem, please call toll free 1-800-263-2535 Monday through Friday 8am-10pm ET or Saturdays from 9am-8pm ET. A representative will gladly assist you.