1. First, let’s check if there’s water in the solution tank. The water goes in the tank with the cap and insert, pictured below.
2. Make sure the solution tank is securely seated in place. The green colored Little Green®’s solution tank is manufactured with a thicker plastic at the base, which may require pressing down on the solution tank in order to seat it correctly into place.
3. Remove the brush tool on the end of the hose by pressing the button on the top of the hose. Check to see if the hose can spray from the spray tip, pictured below. If it can, go on to step 4. If it can’t, go to step 5.
4. If the hose sprays without the tool attached,
a. Check the tool for cracks. If the tool is cracked it will need to be replaced. You can order a new one by clicking here: http://canada.bissell.com/3-tough-stain-tool-2037151?productid=1400B
b. Clean the tool’s spray tip with a brush. If there’s a clog, try using a paperclip to clean out the spray tip.
5. If there’s no spray without the tool attached…
a. Make sure there is water in the solution tank; if there’s not, fill the tank.
b. Check for the black or red rubber tank (auto-load) gasket on the solution tank cap. If it’s missing, the gasket is most likely lodged in base of unit (the receiving area for the solution tank). When this happens, the tank doesn’t seat properly and the unit won’t spray. It will be difficult to see the gasket in the base of the unit if the gasket is black. The gasket is a soft rubber material. Reattach the gasket by pushing the rounded portion of the gasket over the lip on the auto-load assembly. It should look like the picture below. If the auto-load gasket is missing, you’ll need to order a new one. You can do so by clicking here: http://canada.bissell.com/cap-and-insert-assembly-2035014?productid=1400B
c. Check to see if water comes through the cap insert by pushing up on the x shaped valve while holding the tank upside down. The x- valve is in the middle of the cap, inside the rubber gasket, as pictured below. If no water comes out of the cap, go to step on to step d below. If water does come out of the cap, go to step 6.
d. If no water comes out of the cap when pressing the x valve, soak the cap and attached straw in warm water and white vinegar for 30 minutes and then repeat step c. If there’s still no water coming out, you’ll need to order a new cap. You can order one by clicking here: http://canada.bissell.com/cap-and-insert-assembly-2035014?productid=1400B
5. If water does come through the cap when pressing the x-valve, check to see if machine has lost its prime. With the upholstery tool removed, press trigger for 30 seconds with unit turned off. Then, turn the machine on, press the trigger, lift solution tank up and down while gently squeezing the solution tank to prime.
6. If this doesn’t work, suction up several tanks full of warm clean water into the collection tank, taking care to not overfill the collection tank. This will clear clogs from the solution line inside the flex hose. Once this has been done, try to spray again.
7. If there’s still no spray, please take your Little Green to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://canada.bissell.com/support/product-support/service-centers or by calling 1-800-263-2535, available 24 hours a day.