- Thoroughly vacuum the area where the machine is sitting, as the brush will continue to rotate. Brush rotation will cause debris to move up through the hose. If your model vacuum has a brush on/off switch, you may want to turn the brush to off when using the attachments.
- Make sure the height adjustment is on the highest setting.
- Tilt the machine backward to lift the brush from the carpet.
- Ensure both hoses are clear of dirt and debris by inserting a broomstick handle through the hoses.
If you continue to have difficulty, please contact Consumer Services at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.