We are sorry you are experiencing difficulty with your Natural Sweep handle assembly not staying on the unit.
Please check the serial number of your Natural Sweep unit. To locate the serial number on your unit, please check inside the dirt bins or the bottom of the Natural Sweep. The serial number will be stamped into the plastic on the inside of the dirt bins.
If you have a serial number of K12072, please contact BISSELL Consumer Care for an immediate resolve.
To contact us please call the BISSELL Consumer Care team at 1-800-263-2535, Monday- Friday 8 a.m.-10 p.m., Saturday 9 a.m.- 8 p.m. or Sunday 10 a.m.- 7 p.m. EST & a representative would gladly assist you.