Remove the access plate and check the brush and belt for damage. If the brush will not turn by hand, or the belt is broken, replace the damaged parts. Clean off any debris on the brush. These parts are wearable and will need replacing periodically. You can order parts online at www.bissell.com
If the brush is still not turning, please take your machine to a BISSELL Authorized Service Center.
To locate your nearest BISSELL Authorized Servcie Center, click here. Enter your zip code to perform you seach. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-263-2535 and choosing option #1.