FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Why did my brush stop rotating?(2) Answer: Remove the access plate and check the brush and belt for damage. The access plate can be removed by pressing the 4 number tabs on the bottom of your machine. Press tab 1, than 2-4 tabs to remove. If there is no damage, and the brush is still on turning we recommend taking your machine to a Bissell service center for assistance. To locate your nearest BISSELL Authorized Service Center, please go to www.bissell.com under the Customer Center tab near the top of the homepage. Enter your zip code in the Service Center box on the right of the page to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-263-2535 and choosing option #1.