Please try the following suggestions:
- Make sure the Collection Tank is empty.
- Check Collection Tank Drain Plug to ensure it fits snugly into the Collection Tank and is in the "Closed" position.
- Make sure the batteries are fully charged.
If the machine is still not functioning properly, please contact BISSELL Consumer Services for additional assistance at 1-800-263-2535 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET or click the Email tab at the top of this page.