FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Why is the brush roll on my Lift-Off® Floors & More not turning? Answer: The first thing to check is the brush roll for an obstruction. If there is an obstruction: This unit features a Brush Roll Reset feature so if large debris becomes lodged in the brush roll it will shut off. If this has happened, turn the unit off and remove the obstruction. Wait approximately 15 minutes for the motor to cool down before turning back on. After this time has lapsed the brush should function correctly. If no obstruction is found the belt may be broken or the brush roll may need to be checked. To be safe, turn the unit off and remove the foot assembly from the unit. (SEE PICTURE BELOW) Turn the foot assembly over to access the belt. There are three (3) Philips head screws that need to be removed from the access plate. (SEE PICTURE BELOW) The belt and brush roll are located right below the access plate. Remove the brush roll to access the belt. (SEE PICTURE BELOW) With brush roll and belt removed, check the end caps on the brush roll and the housing for any damage. Also, check and clean any debris build-up on brush roll while it’s removed. If necessary, replace with a new belt and brush roll. The brush can be ordered at http://canada.bissell.com/brush-2031608 and the belt is available at http://canada.bissell.com/belt-2031607. Check to make sure brush and belt move freely with new parts in place by rotating the brush roll by hand. Reassemble belt cover and secure with three (3) screws. Then reattach foot assembly to unit making sure to hear it ‘click’ into place. If the brush roll still will not turn, please take the unit to an Authorized Service Center to have a Quality Technician inspect the unit. To find the closest service center, enter your zip code at: http://canada.bissell.com/support/product-support/service-centers.