FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My brush is not rotating. What could be wrong? Answer: Remove the access panel, which is on the bottom of the machine. There are 4 tabs to lift on the access panel to remove. Start with tab 1 then 2-4 tabs. Check the brush and belt for any damage. Clean off any debris on the brush. If the brush will not turn by hand, or the belt is broken, these parts will need to be replaced. They can be ordered online at http://www.bissell.com under the Parts and Accessories tab.