FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go How do I close the door on my machine? Answer: - Make sure to disconnect the hose prior to closing the quick release hose door. With the hose disconnected, lock into place, then lock in the hose. - Make sure to twist the hose to lock in place. If you require additional assistance, please call BISSELL Consumer Services Toll free at 1-800-263-2535 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET.