FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The water door on my Symphony™ Vac & Steam, model 1132 series is hard to open. Help! Answer: Press the tabs on each side of where the water goes in and pull open like a mail box. Do not pull up and out, it will make it very difficult. Related Questions My PowerFresh® Steam Mop is hot to the touch My PowerFresh® Steam Mop doesn't have power. What can I do? Can I put cleaning solutions and shampoos in my Steam Mop? The mop pads will not stay on my Lift-Off ® Steam Mop foot. What can I do?