FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The Pad on my Swiffer® BISSELL® SteamBOOOST™ has developed holes or rips after little use. Why? Answer: Is a Swiffer SteamBoost Pad being used with this machine? Other pads will either not fit or rip. If you’re using the correct Swiffer Pad, you’ll need to contact Swiffer Pad Specialist 1-800-263-2535. (Monday – Friday 9 – 6 EST) or visit www.swiffer.com or click on this link that will direct you to the Swiffer Email site to ask a specialist your question: http://homemadesimple.custhelp.com/app/ask/p/18/session/L3NpZC9OcHlfSXNwbA%3D%3D Related Questions My PowerFresh® Steam Mop is hot to the touch Where do I locate the model and serial number of my Symphony™ Vac & Steam, model 1132 Series? Can I put cleaning solutions and shampoos in my Steam Mop? My PowerFresh® Steam Mop doesn't have power. What can I do?