- If the Cartridge is not inserted properly/all the way the brushes will not rotate. Firmly “snap” the Brush Cartridge into place.
- Check to see if the brush belt or the gear on the brush cartridge is stripped. If it is, you will require a replacement brush cartridge. The replacement brush cartridge can be ordered from Consumer Services at 1-800-263-2535 or from our website at www.bissell.com. Below is a link to the replacement parts page:
- Check to see if the gear belt or the gear on the brush motor is stripped. If the gear or belt on the motor appears to be damaged or stripped, please contact BISSELL Consumer Services at 1-800-263-2535 for additional assistance.
If the machine is still not functioning properly, please contact your local BISSELL Authorized Service Center for additional assistance. To locate your nearest BISSELL Authorized Service Center, go to the BISSELL Homepage at: http://www.bissell.com. Select the "Customer Service" tab at the top of the page and then select "Service Centers" from the drop down menu. Enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-263-2535 and choosing option #1.