1. Make sure you release enough water to get the pad or brush wet and to get the floor wet. The machine won’t move easily over the floor on the wet side unless water is being released.
2. Also, make sure that when the handle is reclined to use the wet side, the brush or pad is lowering down onto the floor. This can be checked by looking at the foot of the machine from the side and then reclining the handle. You should be able to see the brush or pad lowering down. If it doesn’t, the unit will not move easily over the floor. If this is the case, please take your cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://canada.bissell.com/support/product-support/service-centers or by calling 1-800-263-2535, available 24 hours a day.