1. Remove the access plate (a plastic frame over the brush roll) and check the brush and belt for damage. Be sure to clean off any debris on the brush. If brush will not turn by hand, you’ll need to replace the brush. You can do so by clicking here:
If the belt is broken, you can buy extras by clicking here: http://canada.bissell.com/belt-2031520?productid=59G9
2. Check for any damage to the brush housing. If there is damage to the brush housing, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://canada.bissell.com/support/product-support/service-centers or by calling 1-800-263-2535, available 24 hours a day.
Still need help? Please call us at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!