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When I used the attachment hose, dust flies out from the bottom. Why is this happening?

Answer:

- Make sure the carpet is vacuumed thoroughly in the area the vacuum is sitting. The brush continues to rotate even though you are using the tools. Brush rotation will cause debris to move up through the hose. - Make sure the height adjustment is in the highest setting. - Tilt the machine backward to lift the brush off the carpet. If you continue to experience this problem, please take your machine for inspection to a local BISSELL Authorized Service Center. To locate your nearest BISSELL Authorized Service Center, go here http://canada.bissell.com/support/product-support/service-centers. Enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-263-2535 and choosing option #1.

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