1. First, check the Pre- and Post-Motor Filters for debris. Dirty filters can restrict airflow. The pre-motor filter may be hand-washed in cold water with mild detergent. Reinstall the filter when it is completely dry. If you don’t regularly maintain the filters, the buildup could damage the motor. Please note: the Multi-Layer Post Motor Filter is not washable.
2. Check the brush roll and the belt. Remove the access plate (a black frame over the brush roll) and check the brush and belt for damage. Be sure to clean off any debris on the brush. If the brush won’t turn by hand, you’ll need to replace it, which you can do by clicking here: http://www.bissell.com/parts/?sc=part&productid=2455&partid=4877&cid=ccsocial
If the belt is broken, you can get a replacement pack by clicking here: http://www.bissell.com/parts/?sc=part&productid=2455&partid=4680&cid=ccsocial
3. A clogged hose may also cause the unit to sound strange. Here’s how to unclog the hoses:
a) To clear the main upholstery hose:
First, detach the hose from the vacuum. Push a broomstick into the hose to push any obstruction to the curved end of the hose where it can be removed.
Note: A coat hanger is not recommended to clear a clog as it may damage the hose.
b) To clear the lower hose:
The lower hose can be found next to the right hand wheel. Remove the screw from the left side of the lower hose on back of the vacuum and straighten this section of hose by pulling it down or lay the vacuum out flat (you’ll need to push the handle release pedal twice) and roll it on its side with the lower hose towards the top side. Remove the hard plastic hose wand base (held up by a single screw) to expose the lower hose. Look through the hose for obstructions. Push a broomstick through lower hose to unclog. The access plate (the black plastic plate over the brush roll) can also be removed to gain better access to the lower hose. Note: A coat hanger is not recommended to clear a clog as it may damage the hose.
4. If your vacuum is still too loud, please take it to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-263-2535, available 24 hours a day.