FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My BOLT™ has no power. What do I check? Answer: is the battery fully charged? If not.... Make sure the machine is in the "OFF" position before charging, and the charger is plugged into a working outlet. The 1311 and 1312 Series needs a full 4 hours of charging on the very first use up to 4 hours of recharging depending on the amount of use. The 1313 and 1315 series needs a full 8 hours of charging on the very first use and a full 8 hours of charging is required for the battery to regain full capacity. Be sure you are only using the charger supplied with your BOLT and that the charger is properly plugged into the charging base if the unit has one. Is the power cord plugged firmly in the outlet? If yes, the power cord is firmly plugged in... Check for a blown household fuse or breaker. Check to see if charger is properly plugged into the charging base Check to see if the charger is warm If the charger does not get warm during the charging process (refer to charts above), the charger may need to be replaced. Note: It won't get warm if the machine is already mostly or fully charged. If there is still no power after trying all these troubleshooting steps, please contact BISSELL Consumer Care at 800-237-7691. A Representative will be happy to assist you.