Make sure the power cord is not twisted or wound unevenly. Gently pull the cord out and push down on the cord rewind. If the power cord still will not rewind, please have this inspected by a BISSELL Authorized technician at a Service Center in your area. To locate your nearest BISSELL Authorized Service Center, go here http://canada.bissell.com/support/product-support/service-centers. Enter your zip code to perform your search. You can also locate a Service Center by phone, 24 hours a day, by calling 1-800-263-2535 and choosing option #1.