FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The float in the collection tank is activating when the tank is not full when using the dry vacuum side. What can I do to correct this? Answer: - Empty any liquid from the collection tank. It is best to dry vacuum by starting with an empty collection tank. - Turn the machine off so that float drops down and then try using again. If problem persists, a replacement tank lid with float can be ordered by contacting BISSELL Consumer Services at 1-800-263-2535, Monday through Friday from 8 A.M. to 10 P.M., or Saturdays from 9 a.m. to 8 p.m., ET.