1. The red indicator light turns on as soon as the Steam Shot ™ is plugged in and goes off when it’s ready to use. Wait a few minutes for it to heat up enough to produce steam. When it’s hot enough, the light will go off.
2. If the red indicator light doesn’t turn off after a few minutes, there may not be water in the unit. Unplug the Steam Shot™ and wait for it to cool. When the steamer has cooled, fill the tank with water.
3. If the red indicator light still doesn’t turn off, please call us at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!