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My Lift-Off® Vacuum doesn't have power. What can I do?

Answer:

1. Unplug the unit and check the entire length of the power cord and the plug for damage.  Run the palm of your hand down the entire length of the cord and feel for any edges.  The cord should be smooth all the way down.  If the cord is damaged, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-263-2535, available 24 hours a day.

2. Make sure the power cord is plugged into a working outlet. Try another appliance in the outlet just to double check.

3. Check the upper tank and the pre and post motor filters for debris. The pre-motor filter is found in a drawer right below the dirt container. The post-motor filter is on the back of the vacuum below the hose. Failure to properly maintain the filters could result in damage to the motor. Please note: The Lift-Off® Multi Cyclonic series do not have upper tank filters. Check the upper cyclone for debris. The cap is removable for cleaning.

4. Please note: The Lift-Off® is equipped with a Thermal Protector feature to prevent the motor from overheating. If the motor becomes too warm, the Thermal Protector will activate and the unit will shut off automatically. If the Thermal Protector activates, please turn off the vacuum. The Thermal Protector will reset automatically in approximately 30 minutes.

5. If you still have no power, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-263-2535, available 24 hours a day. 

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