FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go How do you remove the separator grill? Answer: - Make sure to grasp it at the tab at the bottom, not by the edges. The bottom of the separator grill has lock and unlock icons to denote which way it must be turned. Related Questions How do I insert the dirt cup on the Steam&Sweep? The brush on my Steam&Sweep is not turning. What should I check? My Glide&Shine™ is leaving too much solution on the floor. What should I do? I don't have any power when I turn the switch on. Why is there no power with my machine?