FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go My Pet Hair Eraser® is hard to push. What can I do? Answer: Try adjusting the height of your vacuum by using the height adjustment knob in the middle of the base. A higher setting should help to ensure the brush rotates freely. If this doesn’t work, please take your vacuum to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://canada.bissell.com/support/product-support/service-centers or by calling 1-800-263-2535, available 24 hours a day.