FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go The brush roll on my Model 1189 Lift Off 2-in-1 Stick Vac will not Turn. What do I check? Answer: Check the brush roll for any obstructions. If there are obstructions… This unit features a Brush Roll Reset feature so if large debris becomes lodged in the brush roll it will shut off. If this has happened, turn the unit off & remove the obstruction. Wait approximately 15 seconds for the motor to cool down before turning back on. After this time has lapsed the brush will function correctly. If there are no signs of obstructions… The brush roll may need to be cleaned of debris. Turn the unit off & remove the foot assembly from the unit by pushing on the foot release button on the front of the machine down by the foot. Once the foot is off, turn it over, use a coin to loosen the yellow tab by turning it to the left to unlock it. Lift the brush out of the foot and clear the brush of debris. NOTE: there is no belt to remove and check With the brush roll removed, check the end caps on the brush roll and foot housing for any damage to the end caps. Also, check and clean debris build up on brush roll while it's removed. If necessary, replace with a new brush roll. To order a new brush roll, click on this link: http://canada.bissell.com/search?s=1189#t=Parts Put brush back into place and secure the lock on the yellow tab by turning it to the right. Try and turn the brush freely by hand, if this works, put the foot assembly back on the machine and turn the power on and check to see if the brush has started rotating through the clear brush window. If the brush does not turn, take foot off again, remove the brush and try the other brush that comes with the machine. If that brush works, the the other brush will need to be replaced. To order, click on the link provided above. If neither of the brush rolls turn, please contact BISSELL Consumer Care at 1-800-263-2535 M-F 8:00 am - 10:00 pm EST, Sat 9:00 am - 8:00 pm EST, Sunday 10:00 am - 7:00 pm EST.