1. Check the entire length of the power cord for damage. If there is damage, take the machine to the nearest authorized service center.
2. Make sure the unit is plugged into a functioning outlet.
3. Make sure the unit has had ample time to heat up before trying to steam mop.
If you continue to experience difficulty with your machine, please take your machine for inspection to a local Service Center. To locate a Service Center go to www.bissell.com under the Customer Support tab. Enter your zip code to perform the search.
If you would like assistance by phone, please call us at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.