We’re sorry you are experiencing leaking from your SpotBot®. Please try these steps below for repair.
• Remove the Clean Tank and see if it is leaking freely when removed from the machine. If there is a leak, a new cap and insert is needed. This can be ordered by following this link: canada.bissell.com/parts .
• If there is no leak, remove the Collection Tank and see if there is water sitting in the receiving area of the machine. If there is, make sure the black “duck-bill” gasket is not missing from the collection tank or inserted improperly. The gasket is designed to only fit one way (please see images below for clarity).
• Ensure the gasket is open by taking it out and squeezing the tall duck-bill flap, forcing it open on the end. If there is no water sitting in the receiving area, please contact a BISSELL Authorized Service Center.
To locate a BISSELL Authorized Service Center, visit http://canada.bissell.com/support/product-support/service-centers. Enter you zip code in the Service Center box to perform the search.
For all other questions or concerns contact BISSELL Consumer Care at 1-800-263-2535, Monday- Friday 8 a.m.-10 p.m., Saturday 9 a.m.- 8 p.m. EST or Sunday 10 a.m.- 7 p.m. & a representative would gladly assist you.