- There is a belt disengager on this machine. It is a pedal on the base of the vacuum. Ensure this is not engaged to stop the belt and brush.
- Remove the access panel, which is on the bottom of the machine. There are 4 tabs to lift on the access panel to remove. Start with tab 1 then 2-4 tabs. - Check the brush, and belt for any damage. Clean off any debris on the brush.
- If the brush will not turn by hand, or the belt is broken, these parts will need to be replaced. You can order online at http://www.bissell.com under the Parts and Accessories tab.
If you are still experiencing difficulty, please contact Consumer Services at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET. A representative will assist you.