Note: Double check to make sure the brush belt switch is engaged & not disengaged.
Let’s turn the vacuum over to remove the access cover and check the brush and belt for damage.
Make sure the brush is free of strings/hair and try turning it by hand (with the unit unplugged)
If the brush isn’t turning by hand freely or the belt is broken, here are quick links to order:
Still need help? Please call us at 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., Saturday 9 a.m. to 8 p.m., or Sunday 10 a.m. to 7 p.m. ET. A representative will be ready and waiting to help you out!