FAQ Search Select a Category Cleaning Formulas Cleaning Tips Corporate Deep Cleaners FAQ Hard Floor Cleaners Parts and Accessories Steam Sweepers Vacuums Warranty Web Site and/or go Why is my Symphony™ Vac & Steam, model 1132 Series so hard to push? Answer: Remove the pad holder from the machine by stepping on the "foot" picture on the holder and lift the machine off. Attempt to vacuum. The machine should push much easier on bare floor and area rugs. To put the pad holder back on, simply line the pad holder with the bottom of the foot and push into place. You will hear it clicks when it locks into place.