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Email Customer Care

We respond to emails within two business days. On the weekends, we are out celebrating life and making memories with our friends and families. We hope you are too! If you need immediate assistance, we do have help available over the phone.

Where's my model number

On machines: the model number can be found on a white label like this. It is usually located on the lower back or bottom of the machine (for Lift-Off models - remove Lift-Off pod to locate), or behind the cleaning tanks.

model_on_label

On cleaning formulas: the model number is referred to as an item number. Look for it on the back of the bottle or can, near the bottom. Here is a sample:

item_on_chemical

Need Help?
Call: 1-800-263-2535
Mon-Fri: 8am to 10pm ET | Sat: 9am to 8pm ET | Sun: 10am to 7pm ET
Where's my serial number?

On machines: The serial number is located on a white label like this. It is usually located at the lower back or bottom of the machine (for Lift-Off models - remove Lift-Off pod to locate), or behind the cleaning tanks.

serial_on_label

On cleaning formulas: cleaning formulas do not contain serial numbers. Instead, please enter the full number from the UPC code. Look for it on the back of the bottle or can, near the bottom. Here is a sample:

upc_on_chemical

Need Help?
Call: 1-800-263-2535
Mon-Fri: 8am to 10pm ET | Sat: 9am to 8pm ET | Sun: 10am to 7pm ET
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