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Support

Woman using notebook computerWe’re here to help when you need us! Find some common support tools below or search our extensive collection of FAQs.

How-To Videos
FAQs
Replacement Parts
Register your product
View Your Order
User Guide Search
Service Centre Locations

Not finding what you’re looking for? Contact us and we’ll help get you what you need.

Email Us:
Email Customer Care
We respond to emails within one business day.
On the weekends, we are out celebrating life and making memories with our friends and families. We hope you are too! If you need immediate assistance, we do have help available over the phone. 
Call Us:
800-263-2535
Mon-Fri: 8am to 10pm ET
Sat: 9am to 8pm ET
Sun: 10am to 7pm ET

For product support, please have
your machine, model and serial
number available in order to assist
our team with providing a quick
resolution to your request.

Product Support
  • Find Replacement Parts
  • Where's my model number

    On machines: the model number can be found on a white label like this. It is usually located on the lower back or bottom of the machine (for Lift-Off models - remove Lift-Off pod to locate), or behind the cleaning tanks.

    model_on_label

    On cleaning formulas: the model number is referred to as an item number. Look for it on the back of the bottle or can, near the bottom. Here is a sample:

    item_on_chemical

    Need Help?
    Call: 1-800-263-2535
    Mon-Fri: 8am to 10pm ET | Sat: 9am to 8pm ET | Sun: 10am to 7pm ET
  • Register Your Product

    Recently purchase a BISSELL Product?

    Register Your Product

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