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PowerGlide® Pet No/Low Suction Video

If you are experiencing suction trouble, we’ll show you how to take care of it.

  • Start by turning off and unplugging your machine.
  • Before you begin, you will need a Phillips screwdriver
  • First make sure the variable suction valve is at the right setting
  • For full suction, turn the valve left until arrow aligns with the + graphic
  • Next make sure the dirt tank is seated properly
  • Push the tank release button and pull the tank outward
  • To correctly attach the tank, place the front of the tank first and push back until you hear a click
  • Next check your hose for any cracks or holes
  • Remove the lower end of the hose by pulling it out of the base
  • Now remove the two screws at the top end of the hose to fully detach it
  • Use a broomstick handle by pushing through the opening of the hose to clear any potential clogs
  • Make sure the hose is secure in the base
  • Check if there is a clog in the machine. With the tank removed inspect the suction inlet for any debris
  • The filters may need to be cleaned, refer to our How to Clean the Filters video for a step by step guide
  • To check the belt and brushroll, lay the vacuum, tank side down, to expose the brush roll
  • Remove the 7 screws from the brush cover using your Phillips screwdriver. Then lift the cover off the vacuum
  • Grab both ends of the brush and slide off the belt to remove it
  • Clear any debris on the brush roll or in the brush housing area and empty into a trash bin
  • To inspect the brush roll, set it on its end and spin it by flicking it once. If it doesn’t spin freely it is time to replace your brush roll
  • Inspect your belt, if it is broken or damaged it will need to be replaced.
  • While the brush roll and belt are removed you can check for a clog in the lower hose.

  • Pull the lower end of the upper hose out of the lower hose 

  • Now remove the two screws on the lower hose with a phillips screwdriver

  • With the screws removed, and the lower hose straightened, use a broomstick handle to push through the opening of the hose to clear any potential clogs.

  • Once the lower hose is cleared, reattach it to the base with the two screws and insert the upper hose back into the lower hose

  • Place the belt over the motor gear and stretch the other end over the brush roll

  • Attach the brush roll by placing the belt-side of the brush in first, then turning the other end until it slides into place

  • When the brush roll is in, turn it to align the belt

  • Replace the bottom cover by reinserting the 7 screws using your Phillips screwdriver

We hope these few tips bring the suction back to your PowerGlide® Pet.
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