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Brush Not Turning Multi Reach™ Video

If you find you need to clean your brush bar or if you see 4 solid red lights, this indicates the brushroll has jammed. Follow these simple steps to resolve this issue.  

  • First, make sure your Multi Reach is turned off and the battery is removed.
  • Remove the extension wand from the Multi Reach by pulling gently on the green locking ring. 
  • Before you remove the brush bar, you will need to remove the power floor head from the extension floor tube. To do this, gently pull on the green locking ring. 
  • Rotate the latch on the side of the powered floor head to pull out the brush bar. 

You should now be able to clean the brush bar as needed. Never operate the powered floor head without the brush roll installed. Reassemble, and you are ready to clean.

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