Return Policy - Canada’s return policy is simple and convenient:

  • If you’re not completely satisfied with your purchase, return your item(s) in its original packaging with all accessories, manuals, and parts, for a refund. You have 30 days from the delivery date of your original purchase to make a return.
  • Cleaning formula purchases cannot be returned or refunded
  • This return policy is for merchandise purchased directly from only and does not override any retail establishments return policy


Includes merchandise which appears to be malfunctioning due to a defect, arrives damaged, is missing parts, or is a shipment error on our behalf. All other merchandise classifies as a chargeable return.

If you feel that your purchase qualifies as a non-chargeable return, please email us or call us at 1-800-263-2535.

Monday - Friday: 9am to 9pm ET
Saturday: 9am to 8pm ET
Sunday: 10am to 7pm ET

Mail machines to:

NFI Canada Distribution Company
25 Cottrelle Boulevard, Unit 3 Brampton,
ON L6S 0C3

Mail parts to:

Attn: Consumer Services
2100 Derry Road, West Suite 105
Mississauga, ON L5N 0B3

Refund Information:

Once we receive the merchandise, it will be inspected to ensure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused.

Once your return is received by BISSELL, it may take up to two weeks for your refund to be issued. Original shipping and handling costs will not be refunded. The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide.