COVID-19 Update:

BISSELL is here for you and we are working hard to serve you while keeping our teams safe and healthy during this challenging time.

Due to high demand and the observance of social distancing at our distribution centers our shipping timeframe has changed. Rest assured we are working on delivering your order as soon as possible. Please see our updated shipping timeframes and questions below. Current wait times for calls are running longer than usual. Thanks for your patience and understanding. Stay well and thanks for choosing BISSELL.

Machine/Formula orders may take 3-5 business days and Parts orders may take 8-10 business days to be delivered.

1. How much does shipping cost? 

We offer free standard shipping on all orders over $49! No coupon code is needed. 

Here are rates for other order amounts and when the free shipping is not active:

2. When will my order arrive?

COVID-19 Update:

3. What are considered business days?

Business days include Monday - Friday and exclude Holidays.

Typical Holidays: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, Boxing Day

4. When will I receive my tracking number?

Tracking numbers are sent in an email 24-48 hours after your order ships. This delay allows the shipment to be processed by the shipment carrier’s website. Your order should still arrive within the original estimated window. The email will arrive with the subject, “Your BISSELL shipping confirmation”.

You can also visit the Order Search page anytime to find the latest status of your order, including its tracking number once it has shipped.

5. What carrier will be used to ship my order?

BISSELL uses multiple carriers to ship products. The carrier who ships your order is selected by our shipping department and depends on many factors including items purchased, delivery address, warehouse inventory levels, and more.

6. Will my entire order arrive in one shipment?

Multi-item orders may require shipments from multiple warehouse locations, so you may receive some items separately. Details for each shipment will be provided by email and will be available on the Order Search page.

7. What about P. O. Boxes?

We currently do no ship to P.O. Box addresses in Canada. A physical address is required for shipment.

canada.bissell.com’s return policy is simple and convenient:

• If you’re not completely satisfied with your purchase, return your item(s) in its original packaging with all accessories, manuals, and parts, for a refund. You have 30 days from the delivery date of your original purchase to make a return*.

• This return policy is for merchandise purchased directly from canada.bissell.com only and does not override any retail establishments return policy

*Cleaning formula purchases cannot be returned or refunded

NON-CHARGEABLE RETURNS

Includes merchandise which appears to be malfunctioning due to a defect, arrives damaged, is missing parts, or is a shipment error on our behalf. All other merchandise classifies as a chargeable return.

If you feel that your purchase qualifies as a non-chargeable return, please email us or call us at: 1-800-263-2535.

Monday - Friday: 9am to 9pm ET
Saturday: 9am to 8pm ET
Sunday: Closed

Mail machines to:
NFI Canada Distribution Company
25 Cottrelle Boulevard, Unit 3
Brampton, ON L6S 0C3
Canada

Mail parts to:
Attn: Consumer Services
2100 Derry Road,
West Suite 105
Mississauga, ON L5N 0B3
Canada

REFUNDS

Once we receive the merchandise, it will be inspected to ensure it meets quality standards. BISSELL Inc. reserves the right to deny refund for returned merchandise which appears to be excessively used or abused.

Once your return is received by BISSELL, it may take up to two weeks for your refund to be issued. Original shipping and handling costs will not be refunded. The refund will be issued in either check or credit format based on the original purchase once the return has been processed at our facility. If you are out of the 30 day window for returns, refer to the warranty policy in your user's guide.