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BISSELL Pet Hair Eraser Vacuum - brush not rotating

The brush roller on my Pet Hair eraser vacuum is not rotating. What should I check?

ANSWER:  - Remove the access panel, which is on the bottom of the machine. There are 4 tabs to lift on the access panel to remove. Start with tab 1 then 2-4 tabs.
- Check the brush, and belt for any damage. Clean off any debris on the brush.
- If the brush will not turn by hand, or the belt is broken, these parts will need to be replaced.

If you are still experiencing difficulty, please take your machine for inspection to a local BISSELL Authorized Service Centre. Go to the BISSELL Canada Homepage at: http://www.bissell.ca. Select Service Centre from the Customer Service drop down menu.

A BISSELL representative can also assist you by calling 1-800-263-2535, Monday - Friday 8 a.m. to 10 p.m., or Saturday 9 a.m. to 8 p.m., ET.